Give a superior experience to your guests at every stage without increasing your operational costs or hiring additional staff. Our conversational AI bot for the hospitality industry acts as a digital concierge, assisting guests with tasks like ordering room service in the language they prefer.
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We’ve helped these brands shape their business and future
Gives a smooth and fast booking experience to customers from any platform without connecting with hotel staff or travel agents for booking assistance.
Regardless of the time and language preference, an AI hotel chatbot offers personalized customer service and recommendations making guests happy and satisfied.
Increases upselling and cross-selling by intelligently recommending extra services or upgrades according to customer preferences and previous reservations.
Saves money on hiring additional staff for guest handling, reservations, and customer service by automating these processes.
Our client is a multi-chain hotel, blending modern and classic design with personalized services. Their hotel has everything- a spa, fitness center, dining options, and conference facilities- to give a comfortable and luxurious staying experience to their customers. From concierge to culinary staff, every member of their staff is highly professional. They have been a symbol of exceptional hospitality in the city for over a decade. Now, they aim to expand globally, opening new locations in key cities while upholding excellence and guest satisfaction.
While peak season brings revenue opportunities for our clients, it also presents a unique set of challenges to them. More bookings strain their staff and resources due to work overload. Hiring new staff was the only way to meet their guests’ expectations and demands. However, it increased the cost of staff management while keeping managers occupied in training new staff to ensure they meet the hotel’s standards.
All this impacted their service quality as they had less time to focus on guests and spent more time managing bookings and resources. From check-in, and dining, to accessing room services, their guests had to wait longer than usual which hurt their reputation and profitability.
Softude’s conversational AI bot for hospitality industry became a game-changer for the client. Its natural language processing ability turned the bot into a human staff who can assist guests in booking room services, luggage handling, housekeeping, and food ordering. It understands both the text and audio commands from guests, and their intentions, asks additional questions to give personal suggestions, and even performs actions like food ordering. Even guests who don’t speak the local language can easily book, order, or avail hotel services without hotel staff’s intervention as our AI bot can talk in 50+ languages.
Our experts can craft the perfect solution for your business. Just let us know, and we'll make it work for you!
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