Hospital Indoor Navigation App Enhances Patient Experience by 70%

A Need for Change

Hospital visits were becoming increasingly stressful not just because of health concerns, but because patients and visitors struggled to find their way inside complex facilities. With departments scattered across multiple buildings and poorly marked zones, even routine checkups turned into confusing experiences. Static signage and paper maps couldn’t keep up with the dynamic hospital environment, especially for elderly patients or those with mobility challenges. Meanwhile, staff were constantly interrupted to give directions, pulling them away from critical care tasks. These everyday inefficiencies created delays, increased frustration, and highlighted the urgent need for a smarter, more intuitive way to navigate healthcare spaces.

Softude’s Role

Softude developed a smart hospital indoor navigation app to help users move around the large campuses with ease. The app provides real-time, turn-by-turn directions using Bluetooth beacons and RFID technology. Integrated with hospital systems, it offers directions based on patient appointments. Accessibility was a top priority while app development. With voice guidance and large-text options, we ensured that everyone, including elderly patients and those with disabilities, could easily use the app. The app also features interactive maps for key locations like pharmacies and restrooms. Additionally, tracking features allow staff to respond more quickly to patient needs, reducing delays and improving overall care delivery.

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