7 Ecommerce Chatbots That Will Boost Your Business in 2025

So, it’s high time for ecommerce businesses, especially the new ones, to get a chatbot for their customers and teams. But here’s the catch-not all chatbots are built for the unique demands of ecommerce. Ordinary chatbots often fall short, leaving you frustrated and unable to address challenges like cart abandonment or personalized recommendations. 

Why Ordinary Chatbots Fall Short

Ordinary chatbots are generic in their functionality. They may be good at handling basic queries but struggle when it comes to:

• Managing complex product catalogs.
• Handling cart abandonment effectively.
• Recommending products around customers' likings and needs. 

Why Conversational AI Bots Are Good for Ecommerce

Ecommerce chatbots are experts in mundane and complex tasks because they are carefully developed to perform these functions. For instance, chatbots like Amazon's Alexa suggest items your customers might need next, turning their casual browsing experience into a personalized shopping experience.

Sephora’s chatbot on Facebook Messenger is another example of the best AI chatbot that offers beauty tips and product recommendations to GenZ customers. They can do more:

• Finding availability of favorite products
• Placing orders with voice commands
• Assisting customers with order tracking 
• Resolving order issues
• Finding opportunities for upselling and cross-selling
• Sending personalized offers to loyal customers
• Suggesting matching accessories for a recently added item

Conversational AI is transforming ecommerce into a customer-first experience while helping businesses thrive in a competitive environment. 

Also Read: AI Chatbot for Hotels: 12 Reasons You Must Use Them

Top 7 Ecommerce Chatbots You Must Use in 2025

Here is a curated list of the best ecommerce chatbots, highlighting their features, why they are famous, how they work, pros, cons, and pricing:

1. Flow XO

FlowXO helps you with lead generation, customer support, sales funnel optimization, and scheduling. The AI-powered chatbot can even find qualified leads, saving your sales team on lead identification. FlowXO also connects with your knowledge base and CRM to get the right information for working. 

Key Highlights

• Intent and sentiment predictions with text-based responses
• Direct leads to resources and demos. 
• Pre-screen the customers before escalating the queries to live agents. 
• Pre-screen callers and book meetings. 
• It integrates with Office 365, Salesforce, Google Calendar, Mailchimp, and more. 

Pros

• Easy to use.
• Supports complex workflows.
• Affordable pricing.

Cons

• Limited advanced AI capabilities.

Pricing

• Free plan available.
• Paid plans start at $19/month. 

2. Botsify

Botsify provides pre-built templates for ecommerce, allowing quick setup. It focuses on automating customer support and lead collection. You can even build an AI chatbot for your business on this platform. They have a dedicated team to support you. 

Key Highlights

• Support 100+ languages.
• Human takeover for complex queries.
• Integration with WhatsApp, Instagram, Facebook, Telegram, and API&SDK. 
• Custom lead generation forms to engage with your visitors. 

Pros

• Quick setup.
• Cost-effective.

Cons 

• Basic AI capabilities.
• Limited scalability.

Pricing: Plans start at $49/month.

3. Intercom

Intercom is the best AI chatbot for ecommerce businesses struggling to meet customer service goals. In the 2025 report of G2, Intercom beat popular AI agents such as Microsoft Copilot, IBM Watson, and Zendesk AI agent. 

The platform is the AI-first customer service platform with three major components. First is their AI agent that improves front-line support by replying to customers' queries 24x7. 

Second, an AI copilot that supports your team. The last one is an AI analyst who combines insights from customer interactions and recommends the best action for your team. 

Key Highlights

• Omnichannel support to customers. 
• Ticket optimization for faster collaboration between support agents. 
• No-code builder for workflow automation. 
• Outbound messaging to reduce issues. 

Pros

• Highly customizable.
• Excellent analytics and reporting.

Cons

• Expensive for small businesses.
• Complex setup process.

Pricing: 14-days free trial

There are different pricing plans depending on what you need. The plan for customer support costs $29/month, the automation tools cost $85/month, and the security and reporting tools cost $132 for one month. 

Also Read: 7 Signs You Need an AI Chatbot Development Company

4. Chatfuel

Chatfuel is a great e-commerce support bot that allows you to connect with your customers on social media platforms. Also known as Fuely, the bot can connect with your customers 24x7, replying to their questions or assisting them with your products/services. 

In its impressive CV, Chatfuel mentions its skills like booking appointments, qualifying leads, answering FAQs, and making product recommendations. Best of all, it can automatically respond to comments on Instagram reels or stories, taking your advertising and marketing strategy to the next level. 

Key Highlights

• Built-in ChatGPT.
• Handle multiple queries with one number.
• GDPR compliance. 
• Works on Whatsapp, Instagram, and Facebook.
• Integrates with Google Sheets, Stripe, HubSpot, Calendly, Zapier, and more. 

Pros

• No coding is required.
• Affordable for every ecommerce business.

Cons

• Limited to social media platforms.

Pricing: Free plan available.

The enterprise version starts at $300/month and INR 1019 for the business plan, which includes 1000 conversions per month. Extra charges are applied for extra conversations. 

5. ADA

ADA is the true AI agent you need to excel in customer support. Large language models from Anthropic, Gemini, OpenAI, and Cohere enhance ADA’s reasoning capabilities to solve your customers’ problems. It automatically solves 70% of the conversations and reduces human agent costs by 80%. The best part? You can interview the ADA agent before using it and set the tone or customize instructions for different sets of customers. What else do you need than a personalized AI agent for incredible customer support? 

Key Highlights

• Advanced AI capabilities.
• Multilingual support.
• HIPAA, GDPR, SOC2 compliance. 
• Improve on real feedback from businesses. 
• Automate messages on the web, SMS, and social media. 

Pros

• Highly scalable.
• Excellent for personalized customer experiences.

Cons

• Higher pricing.
• Requires technical expertise for setup.

Pricing: Custom pricing.

6. Tidio

More than 300,000 businesses are using Tidio for customer support. Their trust is based on its built-in AI, Lyra. The AI agent talks with customers in real-time and even monitors their browsing behavior on the website. 

It tracks what pages visitors visit the most and how they interact with them, helping you personalize offers to convert those visitors into customers. With Flows, you can boost sales and generate more leads by triggering actions at important moments of your customer journey, like check-out.

Key Highlights

• No-code templates for customization.
• Integration with major platforms such as MailChimp.
• Ticket prioritization and routing to handle urgent queries
• Analytics on each channel and operator’s performance. 

Pros

• Easy setup.
• Budget-friendly.

Cons

• Limited advanced features.
• Not ideal for large enterprises.

Pricing

• Free plan available.
• Paid plans start at $29/month.

7. ManyChat

Get more sales in auto-pilot mode with ManyChats. With this AI chatbot for ecommerce, you can dominate the social media chatbot space, especially for Facebook and Instagram marketing. It brings a 90% conversion rate without wasting money on expensive ad campaigns and marketing. 

With ManyChat, you won’t miss even a single message or mention from your customers on social media. 

Key Highlights

• Integration with WhatsApp, Instagram, and Facebook.
• You can automatically send, update, save, and retrieve data on ActiveCampaign, HubSpot, Zapier, ConvertKit, or any other marketing tool you use. 

Pros

• Affordable.
• Excellent for social media-driven sales.

Cons

• Limited capabilities outside social platforms.

Pricing

• Free access to basic features and 1,000+ conversations. 
• Pro plans start at $15/month.

Which AI Chatbot is the Best for Ecommerce in 2025?

While all the chatbots listed above have unique strengths, Flow XO, Tidio, and ADA stand out as the best ecommerce chatbots. Their versatility, multi-platform support, and affordability suit businesses of all sizes. Whether you need a virtual customer service or marketing agent, these ecommerce chatbot platforms ensure you can meet every need.

Conclusion

The e-commerce space is very large compared to any other industry, where getting customers might be easy, but making them stay forever is a hard nut to crack. Excellent customer service and a great shopping experience are customers' priorities even today. Artificial intelligence has increased their expectations further, making them want a personalized experience along with quick customer support.

Therefore, basic chatbots for ecommerce are no longer enough to meet these goals while increasing sales and revenue. AI chatbots have become necessary for every ecommerce business, small or big. The above-mentioned e-commerce chatbots are the best in the league for automating customer support sales and marketing. 

However, if you need a more personalized and customized chatbot, contact Softude for chatbot development.